Terms of service
Last updated: 21 August 2026
Custom orders
Product dimensions are shown as width × height. Customers must provide source material they are authorised to use and check names, dates, wording, size and delivery details before approving a draft.
Drafts and revisions
Up to two revision rounds are included. Requested changes should be listed together. Further revision rounds may cost NZ$30. Changing to a different source photo after work begins may cost NZ$25; minor wording changes remain free unless otherwise agreed.
Cancellations and refunds
Orders can be cancelled for a full refund after successful checkout and before design work begins. Once the initial design proof has been delivered, the design fee is non-refundable. The remaining amount may be refunded and will generally equal 50% of the total order value.
Timing and urgent service
Please note that, by default, all orders have a production time of 5 business days from the date the order is placed.
Estimated delivery times after production are:
New Zealand: 2–3 business days after production.
DHL Express to a major city on Australia’s east coast usually takes around 2 days after production.
Standard delivery to Australia usually takes around 7–10 days after production.
For remote areas, both options can take around two weeks because additional local transit time may be required.
If your order is urgent, please make sure to clearly let us know when placing your order so that we can arrange it accordingly and avoid any delays.
Printing, colour and supplied files
Screen colour and printed colour can differ. Low-resolution or heavily compressed files may limit the result. We may enhance supplied photos for print quality unless the customer asks us to preserve the original look.
Contact
Questions should be sent to customerservice@rnrgallery.com or +64 21 023 48948 before ordering.